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Solved
Genie won't install on Windows. Works fine on Mac.
On two different Windows computers (Win7 64bit and Vista Business 64bit) Genie won't install. It installs and works just fine onto a Macbook with OS X Yosemite. I downloaded it fresh on both the Wind...
Hi SlowBro,
You can try installing previous versions of the NETGEAR Genie and see if it works. You can use the download link below.
http://files.netgear-support.com/go/?a=d&i=RL8aX3mVHN
Regards,
Dexter
Community Team
Hi SlowBro,
Please make sure you add the NETGEAR Genie program on the security software's whitelist.
Regards,
Dexter
Community Team
I recently reinstalled Windows 7 Pro 64bit on a third computer and had the same result when installing Genie. Per your suggestion I couldn't recall if it was before or after installing any security programs that I tried Genie. In any case I never get any popups saying malware was detected as I usually do when there's a program with malware within it.
So I uninstalled Norton and rebooted, this time no antimalware / antivirus, and it had the same effect. The box pictured above appears then the installer closes.
One unusual difference was the first time after uninstalling Norton I saw a countup percentage of unpacking the files that I never saw before. But when I re-ran the installer a second time (with no antivirus) that counter did not appear. Only the first time today after removing Norton and rebooting.
Hi SlowBro,
You can try installing previous versions of the NETGEAR Genie and see if it works. You can use the download link below.
http://files.netgear-support.com/go/?a=d&i=RL8aX3mVHN
Regards,
Dexter
Community Team
NETGEARGenie-install_2.4.14.exe worked beautifully. I guess I won't upgrade for a while.