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D89h7's avatar
D89h7
Follower
Nov 08, 2016

Help - Netgear Genie has just appeared on my laptop and phone

I couldn't find a specific forum to post this (please correct me if there is one), but since this morning Netgear Genie has just appeared on my laptop and phone. Since that took place, neither device is recognising my home wifi networks, and I cannot find any evidence that it has actually been installed on the devices, e.g. It's not on the programme lists.

 

Does anyone have any idea about what on earth is going on?

 

Thanks

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi D89h7,

     

    Try uninstalling it via the Control Panel if it is a Windows computer. Have you tried uninstalling the app from your phone and reconnecting to the WiFi?

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi D89h7,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter

    Community Team