NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
I cannot figure this out
My app says that it is offline when this is the same connection that I am using on my PC to make this post, I also have poor connection on my Wirelessly connected devices (consoles, cell phones) but not on my smart home devices (thermostat, TV, garage door opener). Yet everything I gotten from speedtest(s) shows that I have anywhere from 200 to 300mb/sec.
I have smart trafficking's on so that with the bands on my WiFi, the router decides what device goes on what band.
3 Replies
I also have verified from the app and from router.net that there are no updates needed....
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What mobile devices are you using? Apple or Android?
Happens on other mobile devices?
What version of the app are you using? Be sure your using the latest version:
And you have mobile device MAC ADDRESS randomizers disabled while at home:
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
RickySpanish wrote:
I also have verified from the app and from router.net that there are no updates needed....
These are not reliable guides, for various reasons. The best way to check is here:
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
That page will also have any software, firmware and drivers for your device, if they exist.
