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Forum Discussion
I cannot login to nighthawk with correct admin password
I cannot log into Nighthawk app of my smartphone using correct password. I checked my password by loging into Netgear account using Chrome browser. I checked that the password I used in the loging in...
Off course I used my email address and the password for Netear to log into the Nighthawk app. Then, when the "user: admin" and was asked for local password. I inputed the local password.
msnet wrote:
Off course I used my email address and the password for Netear to log into the Nighthawk app.
The "password for Net[g]ear" could be one of several things: MyNetgear, this Community or the "Remote Management" system, which goes through Dynamic DNS. Sometimes these use the same credentials, sometimes not.
The mobile apps rely on the third of these.
Of course, if you are using an app locally, the first login is to the wifi.
If the idea is to get into the router itself to change settings, then experienced users avoid the apps. They dive in locally with the browser graphical user interface (GUI). Alternatively, they use the desktop genie as a way in.
If you want the desktop genie for Windows start here:
genie Landing Page | Apps | Discover | Home | NETGEAR
You may have to dismiss an annoying pop-up that tries to push a mobile app down your throat.
No, that is not where I had a problem with. I did not have any problem logging into Nighthawk app. After log into Nighthawk, the new page shows admin as the user and ask for the password. It says the defalut password is "password" so, I did. It failed. So, the next, I used the password I usually use to connect my Netgear to any device. It failed again.
msnet wrote:
...the password I usually use to connect my Netgear to any device.
What does that mean? What "device" is this?
What is "my Netgear"? Your router? (MyNetgear is something completely different.)
If it is the router, apart from a modem, you can't really "connect my Netgear to any device". It is the other way round. Things connect to the Netgear device.
If you mean, the password that you use to connect things to the Netgear router's wifi, that isn't going to work.
The password for the management graphical user interface (GUI), which is what the Nighthawk App is designed to do, is the one that starts with a default of password.
If you have changed that and forgotten the one you set, then you can try to use password recovery.
The only other way back in is to factory reset the R6700.
You could make life a bit easier by confirming what you are doing using a browser and a wired connection to your R6700.
Or you could used the genie app for your operating system. Get it here:
Nighthawk R6700 | AC1750 Smart WiFi Router | NETGEAR Support
Going back to the start, can you tell us what you are trying to achieve through the app.
Apologies for all the questions. They are there partly because you are using terms in unusual ways that won't be familiar to everyone.
One more thought, you say you have the R6700. Read this:
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
and this:
The first does not mention your device as supported the second says that you use the Netgear genie app to work with your router.
Maybe they have changed this in newer firmware.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.I received an email from Netgear that says an update for my Netgear Nighthawk router R6700v3 is available. Update as soon as possible.
So, I tried to use the Nighthawk app on my phone to update the router software.
I did not try to connect the router to my device. I tried to connect my device to wifi.