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Forum Discussion
I cannot login to nighthawk with correct admin password
I cannot log into Nighthawk app of my smartphone using correct password. I checked my password by loging into Netgear account using Chrome browser. I checked that the password I used in the loging in...
msnet wrote:
...the password I usually use to connect my Netgear to any device.
What does that mean? What "device" is this?
What is "my Netgear"? Your router? (MyNetgear is something completely different.)
If it is the router, apart from a modem, you can't really "connect my Netgear to any device". It is the other way round. Things connect to the Netgear device.
If you mean, the password that you use to connect things to the Netgear router's wifi, that isn't going to work.
The password for the management graphical user interface (GUI), which is what the Nighthawk App is designed to do, is the one that starts with a default of password.
If you have changed that and forgotten the one you set, then you can try to use password recovery.
The only other way back in is to factory reset the R6700.
You could make life a bit easier by confirming what you are doing using a browser and a wired connection to your R6700.
Or you could used the genie app for your operating system. Get it here:
Nighthawk R6700 | AC1750 Smart WiFi Router | NETGEAR Support
Going back to the start, can you tell us what you are trying to achieve through the app.
Apologies for all the questions. They are there partly because you are using terms in unusual ways that won't be familiar to everyone.
One more thought, you say you have the R6700. Read this:
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
and this:
The first does not mention your device as supported the second says that you use the Netgear genie app to work with your router.
Maybe they have changed this in newer firmware.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
I received an email from Netgear that says an update for my Netgear Nighthawk router R6700v3 is available. Update as soon as possible.
So, I tried to use the Nighthawk app on my phone to update the router software.
I did not try to connect the router to my device. I tried to connect my device to wifi.
msnet wrote:I received an email from Netgear that says an update for my Netgear Nighthawk router R6700v3 is available. Update as soon as possible.
That's the misleading Netgear communication: Netgear does (to my knowledge) _not_ collect information about the current firmware in place on _your_ router. They randomly run email campaigns when (security or feature relevant) firmware were released for the router model registered on your Netgear account. There are often complaints that users get these emails, but are already run the current firmware for weeks or months.
msnet wrote:So, I tried to use the Nighthawk app on my phone to update the router software.
Another Netgear marketing idea, notoriously unreliable, to do everything on a (very poor) App.
Thank you for your answer, but I think I found out the reason.
I checked the original email that told me to update the firmware. It also says that if you are on the right firmware, you are all set. It was sent on August 24. I waited this long into update the firmware. When I tried to get more information by clicking the link I found on the email, the page did not even open.
I think either one of the two happened. One is my firmware is up to date and the other is that I waited too long so, Netgear does not let me to update. Because of one of these two reasons, the Nighthawk app did not let me log in. But then, I still want to know for which reason I could not log into the Nighthawk app.
msnet wrote:
I think either one of the two happened. One is my firmware is up to date and the other is that I waited too long so, Netgear does not let me to update.
Neither of those theories is likely.
Unless you did something about it, my guess is that the firmware is not up to date. You cannot know this if you cannot login with the app. In any case, the app is not always the best way to check if the firmware is up to date. The on-line check can miss newer updates.
Even if links in Netgear's emails expire, which is most unlikely, that too tells us nothing about the state of your firmware.
Here are two more theories
- the firmware on your router is too old to support the Nighthawk App. That is a recent innovation that replaced the original Netgear genie app.
- The firmware on your router does support the Nighthawk app but it has a big that prevents you from logging in with the app.
Both of these have happened.
Earlier on, I suggested how you could sort out your problem: use a browser with a wired connection to your router. That is the most reliable and safest way of checking and updating firmware.
Is there any reason why you cannot just click this link and follow the instruction?
R6700v3 Firmware Version 1.0.4.82 | Answer | NETGEAR Support
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
