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Forum Discussion
I cannot login to nighthawk with correct admin password
I cannot log into Nighthawk app of my smartphone using correct password. I checked my password by loging into Netgear account using Chrome browser. I checked that the password I used in the loging in...
msnet wrote:
...the password I usually use to connect my Netgear to any device.
What does that mean? What "device" is this?
What is "my Netgear"? Your router? (MyNetgear is something completely different.)
If it is the router, apart from a modem, you can't really "connect my Netgear to any device". It is the other way round. Things connect to the Netgear device.
If you mean, the password that you use to connect things to the Netgear router's wifi, that isn't going to work.
The password for the management graphical user interface (GUI), which is what the Nighthawk App is designed to do, is the one that starts with a default of password.
If you have changed that and forgotten the one you set, then you can try to use password recovery.
The only other way back in is to factory reset the R6700.
You could make life a bit easier by confirming what you are doing using a browser and a wired connection to your R6700.
Or you could used the genie app for your operating system. Get it here:
Nighthawk R6700 | AC1750 Smart WiFi Router | NETGEAR Support
Going back to the start, can you tell us what you are trying to achieve through the app.
Apologies for all the questions. They are there partly because you are using terms in unusual ways that won't be familiar to everyone.
One more thought, you say you have the R6700. Read this:
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
and this:
The first does not mention your device as supported the second says that you use the Netgear genie app to work with your router.
Maybe they have changed this in newer firmware.
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
I have not changed anything including the password.
OK. The R6700 billed in your original "footer" is now the R6700v3. These are not the same thing. Not your fault. Easily done. The Netgear database is hopelessly out of date (something for DexterJB to address) and does not provide a v3 option.
Is there any reason why you cannot connect to your R6700v3 through the other options I suggested?