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Forum Discussion
I cannot login to nighthawk with correct admin password
I cannot log into Nighthawk app of my smartphone using correct password. I checked my password by loging into Netgear account using Chrome browser. I checked that the password I used in the loging in...
msnet wrote:I received an email from Netgear that says an update for my Netgear Nighthawk router R6700v3 is available. Update as soon as possible.
That's the misleading Netgear communication: Netgear does (to my knowledge) _not_ collect information about the current firmware in place on _your_ router. They randomly run email campaigns when (security or feature relevant) firmware were released for the router model registered on your Netgear account. There are often complaints that users get these emails, but are already run the current firmware for weeks or months.
msnet wrote:So, I tried to use the Nighthawk app on my phone to update the router software.
Another Netgear marketing idea, notoriously unreliable, to do everything on a (very poor) App.
Thank you for your answer, but I think I found out the reason.
I checked the original email that told me to update the firmware. It also says that if you are on the right firmware, you are all set. It was sent on August 24. I waited this long into update the firmware. When I tried to get more information by clicking the link I found on the email, the page did not even open.
I think either one of the two happened. One is my firmware is up to date and the other is that I waited too long so, Netgear does not let me to update. Because of one of these two reasons, the Nighthawk app did not let me log in. But then, I still want to know for which reason I could not log into the Nighthawk app.