NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mamabear1's avatar
mamabear1
Follower
Mar 10, 2016

I cannot sign in to openDNS account to set-up parental controls using NETGEAR Genie C3700

Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Mar 12, 2016

Hi @mamabear1,

 

1. What is the firmware version of your device?

2. What is the version of the NETGEAR Genie program that you have installed?

3. Have you tried using other devices (another computer, smartphone, tablet)?

4. Do you already have an existing OpenDNS account or are you still trying to set it up?

 

Regards,

 

Dexter

Community Team