NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Installed Genie for Android, now phone won't connect to wifi network
OK, this is a strange one. About a month ago I installed a new R6400 router. Assigned the same SSID and password that were already in use so I wouldn't have to reconfigure about a dozen devices. Ever...
Hi dsn,
1. What is the Android version of your Galaxy S5?
2. What is the version on the NETGEAR Genie app that you have installed?
3. Can you please provide the link for the Verizon forum post?
Regards,
Dexter
Community Team
1. Android 5.0
2. Genie version 2.4.26
3. Link is here. The issue in that thread doesn't appear to involve the router or router app, but I stumbled on that thread while searching on my wifi connection problem. The solution in the second post - turn off wifi/power down/remove sim card - is the only workaround that has restored the wifi connection on my phone.
Before I posted here I duplicated the problem twice, but after I posted I again lost the wifi connection without ever opening the Genie app, so now I'm not sure what's going on. I never saw this problem with my previous router, a WNDR3800. The problem first showed up a week or two after I upgraded to a R6400. I don't see how it's a router issue though, because all other devices -- wireless printer, tablet, laptop, Roku, smart TV -- have all been working flawlessly.
Hi dsn,
1. Were you able to replicate the issue with the other Galaxy S5 phone?
2. Have you tried it with another Android device?
Regards,
Dexter
Community Team
Sorry for the late reply, had to leave town unexpectedly. The behavior did recently show up on the other S5 phone a single time. Since that phone has never had Genie installed, it looks like I jumped to a wrong conclusion about Genie, even though I duplicated it twice. Just amazing coincidence I guess. The two phones are the only Android devices regularly used on the network.
I'm now starting to suspect a recently installed Roku. It has a screen mirroring option that, even though is labeled as "beta", was enabled by default. Instead of the usual AP it uses some kind of point-to-point protocol with Android devices, and the behavior started arount the time it was installed. I'm not home right now and probably won't be able to do any troubleshooting for a while though.