Good morning:Since my update to iOS 14 on my phone, I'm unable to connect to the router via the app. I can only get connected with ViewAnywhere. I have attempted restarting the modem, restarting my phone, deleting and reinstalling the app... all to no avail.I have local networking turned on as well. I also have an Orbi network, went thru the same process with the same results. The difference here is, in the Orbi settings, there is NO OPTION to connect to the local network. Has anybody had any success fixing this or can provide any insight? Thank you in advance!

Today’s app update seems to have fixed the problem with my Orbi. Now I just need an update for Nighthawk

Downloaded latest release yesterday. Still getting the never ending log in to connect to my router. Facial recognition works, shiws green check mark, then timeout logging in. I have only seen the log in screen since iOS 14 came out. Never connected to router through app since then. I can connect and view setting from the web page connection. The app is completely useless.

I can look it up. I sent screenshots over a week ago, and haven’t heard anything since. Netgear created a new account on another email without my consent, moved half my information over, and then made rude comments complaining I was bad for having two accounts, when in fact I have the email of the day the second account was created by a tech person to put a case number in. I will post the case number, but I fixed my problem by just deleting the iPhone App. I use the web page to update my router. I tried the latest update, same bad results as last week. Looking at reviews, nobody can log in to the router from the app.Case #: 43449755

I called and asked a simple question about it, becuase I have two Netgear routers. And I can't pull up either one with the app. They opened a support ticket, and I haven't heard a word since!

When using IPhone 11 Pro Max iOS v 14.4 and NightHawk App 2.8.2.0 MR 60 Firmware v 1.0.6.110 I can not connect to MR60 via local network but I can via Anywhere Access. I tried turning off Celluar, I Reset network settings and still no device found. ReInstalled app a few times and relogged in and still no device found.The entire sytem is working correctly. I also tried some other iPhones with iOS 14.4 and it works. Any help appreciated.

iOS14: Can't connect to Router | NETGEAR Communities

19 Replies

Christian_R
NETGEAR Employee Retired
Sep 25, 2020
Hello BigTy,

May you refer to the article below and see if you're able to view the local network access slider in your iPhone's settings. You may need to reinstall the Orbi app.

https://kb.netgear.com/000062316/Why-am-I-being-asked-to-let-the-Nighthawk-or-Orbi-apps-connect-to-devices-on-my-network-on-my-iOS-device

Christian
- BigTy
  Guide
  Sep 25, 2020
  Hi Christian,
  
  Thanks for your response. Unfortunately that Doesn’t help for my Orbi or Nighthawk apps.
  
  The option for the local network slider isn’t there at all for my Orbi app and it’s already turned on for the Nighthawk app.
  
  I’ve deleted and reinstalled both apps a number of times. My networks are still running fine, but I can only access them thru connect anywhere.
  
  It’s really frustrating 🤷🏽‍♂️
  - DDDT
    Aspirant
    Sep 26, 2020
    Exactly the issue I have. Did everything as instructed but keeps failing to connect.
Avndoc79
Aspirant
Oct 01, 2020
I had to go to the iPhone general settings and reset the network settings. Then, under general settings, scroll down to find the VPN setting. Under that tab, I had to select the web protection (armor) that was being used and turn off the "Connect on Demand" by sliding the button to disable it.

For some reason, when "Connect on Demand" is on, my phone disconnects from the WiFi network and makes it impossible to sign in to the Nighthawk App, but when I disable it, the phone connects immediately to the app.

Hope it works for you.
yurijessi
Aspirant
Jun 25, 2021
You may also need to update the app to let it compatible with the iPhone system. If no change, you can use an repair tool like TunesKit to turn iPhone back to normal. Or try to contact app server.

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iOS14: Can't connect to Router