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Forum Discussion

kboser's avatar
kboser
Aspirant
Jul 06, 2017
Solved

I've downloaded the new Netgear Genie Ap and it doesn't recognize my password and wont let me reset

I'm using this with a Netgear R6200 wireless modem my imac Mac OS Sierra 10.12.5 (plus iphone and ipod and HP Officejet 6700 printer)
Genie
  • kboser's avatar
    kboser
    Jul 10, 2017

    Thank you for the responses. I'm finally able to get the Netgear Genie Ap to recognize my password. Issues is resolved.

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jul 07, 2017

Hard to follow what is going on here, or which genie you have, but remember wifi login details are not the same as router login details. And you have to be logged into the wifi before you can access the router.