Forum Discussion

Thijnlansbergen

Aspirant

Sep 27, 2020

login not working

When I try to log into the Nighthawk app there is a message "no internet connection" while I do have it

Christian_R

NETGEAR Employee Retired

Oct 01, 2020

Hi Thignlansbergen,

May you reinstall the Nighthawk app and ensure that you're connected to your network.

Christian

Thijnlansbergen

Aspirant

Oct 05, 2020

Hi Christian,

I have tried with my work and home wifi and 4g. i also reinstalled the app but it doesn't work. When I tried tot login om de website I works

Thijn

Christian_R
NETGEAR Employee Retired
Oct 09, 2020
May you provide a screenshot of the error on the Nighthawk app for me to check further.

Thanks,

Christian
- Thijnlansbergen
  Aspirant
  Oct 09, 2020
  Thanks for your answere
  - Christian_R
    NETGEAR Employee Retired
    Oct 12, 2020
    Thijnlansbergen,
    
    Thanks for the screenshot. May you send me a private message with the info below for me to check further.
    
    Email:
    
    Serial Number:
    
    Router Model:
    
    Router Firmware Version:
    
    Thanks,
    
    Christian