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Forum Discussion
login not working
When I try to log into the Nighthawk app there is a message "no internet connection" while I do have it
Thijnlansbergen wrote:
in front off the router is a fiber optic modem from Genexis
Sorry. But that tells us nothing about the modem and its features. Looks like some of the things with that label are also routers. But who knows? If so, that would be a clue as to what you see.
its this one https://genexis.eu/product/hybrid
Thijnlansbergen wrote:
its this one https://genexis.eu/product/hybrid
Unfortunately, that provides very little useful information. It appears to be for technicians who install these things. No actual manual that tells me what it does or what the specifications are.
The link to downloads applies to a raft of products. One clue is in the pictures. They suggest that it has several LAN ports.
It is also billed as a "Fully modular FTTH gateway". The gateway term usually denotes a modem/router. Does it have a bunch of LAN ports on the bottom?
If my guess is correct, that explains your login problems. You are trying to run two routers in line.
This explains some of the drawbacks.
What is Double NAT? | Answer | NETGEAR Support
Once again, the lack of useful detauls of what you have at your end makes it hard to diagnose what is happening.