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peterseaford's avatar
peterseaford
Follower
Apr 23, 2021

Mac100c6b6307fc

Trying to log into app - used admin and network key password on bottom of modem but it's not accepted

how do I log in - what am I doing wrong

 

kind regards

peter

2 Replies

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  • peterseaford wrote:

    Trying to log into app - used admin and network key password on bottom of modem but it's not accepted

     


    What Netgear device is this?

     

    When you use the Nighthawk app, you first have to connect the device it is running on to the local wifi network. Then you connect the app to the router, or whatever you own.

     

    Remember, the wifi password and SSID are not the same thing as the router's password.