Forum Discussion

Aspirant

Mar 28, 2016

Solved

Media service not stopping

I have an issue with the media service on my R6250. Despite the service being switched off on the Genie user interface, it still appears on the control app I use for running my streamer (Naim). Is th...

Genie

Buntobox
Mar 31, 2016
In the process of thisdiscussion, I have discovered that having Genie switched off completely actually helps my Asset server to be picked up faster by the Naim app and then run more reliably. Thanks for your help Dexter, but I think this is the solution. I only need Genie for diagnostic purposes anyway so having it closed as the norm seems to be the sensible option. It'll save you time too.

Regards

Buntobox.

Buntobox

Aspirant

Mar 29, 2016

Hi Dexter

I'm running version 2.4.20 of Genie

The firmware is version 1.0. 4.2

If Genies is switched off completely, the service stops.

I have tried the idea you suggest of unchecking those two options, and it made no difference. The service was still running

Regards

Buntobox

DexterJB

NETGEAR Moderator

Mar 30, 2016

Hi @Buntobox,

Please provide screenshots showing that the NETGEAR Genie Media service is stopped on the UI and it still running on the app.

Regards,

Dexter

Community Team

Buntobox
Aspirant
Mar 31, 2016
In the process of thisdiscussion, I have discovered that having Genie switched off completely actually helps my Asset server to be picked up faster by the Naim app and then run more reliably. Thanks for your help Dexter, but I think this is the solution. I only need Genie for diagnostic purposes anyway so having it closed as the norm seems to be the sensible option. It'll save you time too.

Regards

Buntobox.