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Forum Discussion

watkincm1's avatar
watkincm1
Tutor
Dec 13, 2022
Solved

MR60 router shows "ghost" MS60 satellite

Nighthawk app "Network Map" shows 4 satellites attached when there are only 3. The fourth is highlighted in red and does not exist. I suspect it has retained the address of a previous failed satelli...
  • watkincm1's avatar
    watkincm1
    Dec 21, 2022

    One of the RECOMMENDATIONS indicated a Factory reset.

    This resolved the issue.

    Thanks to FURRYe38 for getting involved.  Couldn't find a way to flag post as "Solved".

     

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 14, 2022

What Firmware version is currently loaded?

What mobile device are you using? 

Please post a screen capture of what you see on the NH app...

  • watkincm1's avatar
    watkincm1
    Tutor
    Dec 14, 2022

    Firmware V 1.1.7.132 (MR60 & 3x MS60)

    iPhone 12 iOS 16.1

    Network Map screenshot attached

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 14, 2022

      Does the same thing appear on the MRs web page or just the 3 MS? 

      • watkincm1's avatar
        watkincm1
        Tutor
        Dec 14, 2022

        The web admin site looks fine - all 3 MS60s are there, no ghosts.

        When I open web admin for the MS boxes, it shows their attached devices.

        The Nighthawk app does not.