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Forum Discussion
tealu
Oct 15, 2022Tutor
MR80/MS80 no device found under "Network Map"
I set up my first MR80/MS80 mesh system yesterday. Today when I opened the app, under "Network Map", I see "No connected device found" under each router, except for one device that is wired to the MR...
plemans
Oct 16, 2022Guru - Experienced User
what firmware is on the router?
What modem/gateway is it connected to?
tealu
Oct 16, 2022Tutor
Firmware is 1.1.6.6 across the system. Modem is Arris SB6190 - I doubt this has anything to do with this problem though.
I was able to reproduce this issue today by uninstalling and reinstalling the App:
After the installation, the app became normal ***for a short period of time*** - The connected devices showed up under "Network Map". And under "Device Manager", I was even able to see which mesh device my devices were connected to.
HOWEVER, when I opened the App a few minutes later, something changed and the problem happened again. I was able to notice a few nuances:
1) When opening the app, there were a couple of pop-up screen asking for subscription - this isn't a surprise I guess, but it did not appear right after I installed the app.
2) The layout of the dashboard items has changed!!! New notification dots showed up in the dashboard for: "Security", "Internet Speed" and "Parental Control". "Security" also has a expiration warning.
3) "Device Manager" now has a white background (used to be black), and its default name is "Home" (used to be "All"). I can NO LONGER find which mesh device my devices are connected to!!! HOW COME???
4) The main problem - Network Map no longer shows connected devices.
Anyone can help? This is really bizarre.
Right after the installation (when it's normal):
A few minutes later when opening the app:
- plemansOct 17, 2022Guru - Experienced User
Does it show up normal through the browser? I've never trusted the app to much
- tealuOct 17, 2022Tutor
Yep, from the web browser everything looks correct. This does look to be the app issue. Too bad that the app is basically worthless to me now.
- plemansOct 17, 2022Guru - Experienced User
Seems like the app goes in and out of usefullness based on updates. One time it'll work great, the next they break something by fixing something else. Hopefully they're aware of it and working on it.