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Forum Discussion

BenY's avatar
BenY
Aspirant
Jan 19, 2016

My Media stops responding and AirPrint issue

I have a Mac Mini 2010 running Yosemite. I have enabled file sharing. When I try to run My Media from the buggy app (the option is not present in the browser version), the app hangs. It can find my...
airprint
Genie
Genie app
My Media
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jan 19, 2016

Hi @BenY,

 

1. What is the model number and firmware version of your router?

2. What version of NETGEAR Genie program/app do you have installed on your devices?

3. How is the printer connected to the router (wired, wireless, USB)?

 

Regards,

 

Dexter

Community Team

BenY's avatar
BenY
Aspirant
Jan 19, 2016

Router model WNDR3400v3 Firmware V1.0.1.2

Netgear Genie 2.4.10

Printer connected via USB to the Mac

 

I've been working with the techs. One asked me to reboot the router.

Now only one channel is working, the 5G one. The other refuses the password, even though it matches that of the one Netgear Genie shows - and I didn't change it.