NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

topcop's avatar
topcop
Aspirant
May 19, 2023

MyNighthawk App for my R7000P Cannot Detect my Wifi and Cannot find my Login Page on my MacBook

Recently I noticed that downloading pages and opening links on my iPhone 12 and MacBook have been very slow. My iPhone Nighthawk App indicates it cannot detect my WiFi Network even though it is ru...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
May 19, 2023
topcop wrote:


My iPhone Nighthawk App indicates it cannot detect my WiFi Network even though it is running.  I get the same message from other Apps.

Is it just the iPhone that can't connect? What about other wifi clients?

 

I cannot find the login page for my Router on my MacBook.

What does that mean? You don't know what the login page is? You try to connect and it won't let you in?

 

How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support

 

and this:

 

If you cannot login to your router | Answer | NETGEAR Support

 

I have unplugged my modem and router and it does not help.  The lights on the Router are all on.  I have an Ethernet Connection to my Mac and the Modem is connected to the router with an ethernet cable."

 

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on computers and rest of network.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

 

Nighthawk Wi-Fi 5 (AC) Routers - NETGEAR Communities

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

 

  • topcop's avatar
    topcop
    Aspirant
    May 19, 2023

    Thank you.  Following that sequence got my App connected again, as well as other apps that were indicating there was no Wifi connection.

     

    Could you advise how I access my Router Admin Page?   I used to have it on my Mac, but can no longer see it.  

    I find it easier to monitor the router that way and it contains more information.

     

    Thanks again,  Jim 

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      May 19, 2023
      topcop wrote:

      Could you advise how I access my Router Admin Page?   I used to have it on my Mac, but can no longer see it.  

      Answers to earlier questions would help.

       

      I cannot find the login page for my Router on my MacBook.

      What does that mean? You don't know what the login page is? You try to connect and it won't let you in?

       

      Another question, what is the modem that sits between you router and the internet?

       

       

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 19, 2023

      Try this? 

      https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/td-p/2215659/jump-to/first-unread-message

      topcop wrote:

      Thank you.  Following that sequence got my App connected again, as well as other apps that were indicating there was no Wifi connection.

       

      Could you advise how I access my Router Admin Page?   I used to have it on my Mac, but can no longer see it.  

      I find it easier to monitor the router that way and it contains more information.

       

      Thanks again,  Jim 

       

  • topcop's avatar
    topcop
    Aspirant
    May 19, 2023
    I started following the instructions to reset to the factory settings. Now I have a Netgear Wifi name that doesn’t connect me to anything.

    I cannot even locate my own network Wifi. It is no longer recognized.

    I have an Arris modem.

    How can I retrieve my regular network?
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      May 19, 2023

      The default WiFi SSID name and PW is just what any device can connect to the router system to get it setup. After you connect your mobile device to this SSID name and PW, if you open the NH app, select Setup UP new router option, this should take you thru the setup process and complete it. You can change the SSID name and PW during the setup process here or just leave it as default then complete the setup routine. Once completed, log into the routers WEB page UI and you can change the SSID name and passwhere here using a PC and Web browser. 

       

      There a model# of the Arris modem?

      • topcop's avatar
        topcop
        Aspirant
        May 20, 2023

        It is an Arris SB6190.

         

        Thank you for your help.  

         

        I went through the setup process, changed my PW and I found the control panel page, finally.  

        Only three devices are shown when there should be 13.

        I would like to revert to my Home Comcast Wifi rather than the NetGear.  Can you help be find an article that tells me how to do that, please?   Right now it is not even recognized anywhere.