Forum Discussion

Aspirant

May 19, 2023

MyNighthawk App for my R7000P Cannot Detect my Wifi and Cannot find my Login Page on my MacBook

Recently I noticed that downloading pages and opening links on my iPhone 12 and MacBook have been very slow. My iPhone Nighthawk App indicates it cannot detect my WiFi Network even though it is ru...

michaelkenward

Guru - Experienced User

May 19, 2023

topcop wrote:

My iPhone Nighthawk App indicates it cannot detect my WiFi Network even though it is running. I get the same message from other Apps.

Is it just the iPhone that can't connect? What about other wifi clients?

I cannot find the login page for my Router on my MacBook.

What does that mean? You don't know what the login page is? You try to connect and it won't let you in?

How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support

and this:

If you cannot login to your router | Answer | NETGEAR Support

I have unplugged my modem and router and it does not help. The lights on the Router are all on. I have an Ethernet Connection to my Mac and the Modem is connected to the router with an ethernet cable."

Be sure to restart your network in this sequence:

Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Wi-Fi 5 (AC) Routers - NETGEAR Communities

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

topcop

Aspirant

May 19, 2023

I started following the instructions to reset to the factory settings. Now I have a Netgear Wifi name that doesn’t connect me to anything.

I cannot even locate my own network Wifi. It is no longer recognized.

I have an Arris modem.

How can I retrieve my regular network?

FURRYe38
Guru - Experienced User
May 19, 2023
The default WiFi SSID name and PW is just what any device can connect to the router system to get it setup. After you connect your mobile device to this SSID name and PW, if you open the NH app, select Setup UP new router option, this should take you thru the setup process and complete it. You can change the SSID name and PW during the setup process here or just leave it as default then complete the setup routine. Once completed, log into the routers WEB page UI and you can change the SSID name and passwhere here using a PC and Web browser.

There a model# of the Arris modem?
- topcop
  Aspirant
  May 20, 2023
  It is an Arris SB6190.
  
  Thank you for your help.
  
  I went through the setup process, changed my PW and I found the control panel page, finally.
  
  Only three devices are shown when there should be 13.
  
  I would like to revert to my Home Comcast Wifi rather than the NetGear. Can you help be find an article that tells me how to do that, please? Right now it is not even recognized anywhere.
  - michaelkenward
    Guru - Experienced User
    May 20, 2023
    topcop wrote:
    
    I would like to revert to my Home Comcast Wifi rather than the NetGear.
    
    What does that mean? Is the Wifi coming from the R7000P or something else?
    
    Is the "Home Comcast Wifi" a wifi address (SSID and password) or something else?
    
    If it is an SSID and password, you can change the R7000P to use the same SSID and password.
    
    Visit the support pages:
    
    Support | NETGEAR
    
    Feed in your model number and check the documentation for your hardware.
    
    Check the section in the manual Specify Basic WiFi Settings.
    
    And this:
    
    How do I change my NETGEAR router password or network name (SSID)? | Answer | NETGEAR Support
    
    topcop wrote:
    
    It is an Arris SB6190.
    
    Basic cable modem. No router to get in the way.