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Steverosey's avatar
Steverosey
Aspirant
Oct 16, 2017

Net gear genie app on iPhone not working

Cannot access router local or remote via net gear genie app on my iphone 6.

Says Login failed, router was not found or is not supported. It was working fine until I updated

firmware to V1.0.1.18_10.0.20.  I am on app version 3.1.36 and IOS 11.0.3

 

Have Night Hawk R 7900

Apps

4 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 08, 2017

    Hi Steverosey and CubsFan5476,

     

    1. Please make sure a factory reset is done after updating the router's firmware.

    2. Have you tried using another device (computer, another mobile device [Android, iOS])?

    3. Have you tried re-installing the app?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 14, 2017

      Hi Steverosey and CubsFan5476,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • Steverosey's avatar
        Steverosey
        Aspirant
        Nov 14, 2017
        Not able to reset until next week due to travel schedule. However very concerned about doing factory reset and losing all settings. Support took almost hour to originally getting me working. And out of free support??