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Forum Discussion
Netgear and Charter
After reading some posts it sounds like netgear and charter cannot work together?? I hope that's not ture. However, I just had a Charter rep to the house and he said that the Netgear will not work bec...
I have the AC1750 which is not listed so you recommend replacing it with a CM500 or 600?
The AC1750 is your router. That list was referring to the cable modem.
Do you have a laptop or computer that connects to that AC1750 via an Ethernet cable? The fastest way would be take that cable, unplug it from the back of the AC1750, and plug it directly into your cable modem's Ethernet port, first removing the existing Ethernet cable that's already in the cable modem. That way you take the AC1750 out ot the picture. Now, if you have internet connectivity after doing this, you may have an issue with the AC1750. If you still do not have internet connectivity, you're now looking at either the cable modem or Charter's network.
What is your cable modem model?