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Forum Discussion
Netgear and Charter
After reading some posts it sounds like netgear and charter cannot work together?? I hope that's not ture. However, I just had a Charter rep to the house and he said that the Netgear will not work bec...
If you restore your Ethernet connections to their original state, now including your Netgear router back into your connectivity setup, do you still internet connectivity through your wired device? BTW, the other poster's right. I was thinking you had an R6400 or thereabouts. Am I correct presuming that and not a modem/router combo?
With this exercise, I wanted to make sure you were getting internet connectivity into your home directly from the cable modem (eliminating a couple of potential suspects). Now with the router back in the equation, do you still have wired connectivity, but no wireless connectivity? If so, would you be able to identify if it's devices connected to the 2.4 GHz Wifi, 5 GHz wifi or both that are not able to connect?
This would be a good place to walk you through some troubleshooting:
https://kb.netgear.com/1110/Troubleshooting-wireless-networks
Also, are you still within your support/replacement period for your router if it turns out that it's not working properly?