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NETGEAR APP
I can access the router on line, but the app does not take the same name and password and will not connect? The router
Fixed it this morning. REBOOTED router again and app found it! Thanks again for your interest in my problem!!!
JJ77 wrote:
I can access the router on line, but the app does not take the same name and password and will not connect? The router
Can you take us through this in a bit more detail?
What do you mean by "can access the router on line"? With a wired connection and a browser? Something else?
Which app?
Remember, mobile devices have to connect to the wifi before you can begin to manage the browser.
On line through browser (wireless) with laptop. The other access that is not working is the nighthawk app on my iPad. Was working previously? Had a problem with my modem that Century link walked me through a fix which required restarting modem/router. Everything else works fine, but NETGEAR app could not connect with my name/password. I uninstalled and reinstalled app, but still says name password not valid? Thank you for your reply
JJ77 wrote:
Everything else works fine, but NETGEAR app could not connect with my name/password.
There are several passwords you could use. The one that connects to the wifi, the one that gets into the router's controls and the pair for MyNetgear that allow you to use remote control.
Fixed it this morning. REBOOTED router again and app found it! Thanks again for your interest in my problem!!!
JJ77 wrote:Fixed it this morning. REBOOTED router again and app found it! Thanks again for your interest in my problem!!!
Turns out the problem is not resolved! Once the router is reset the Nighthawk app works that one time. Then after that you have to keep restarting the router to make the nighthawk app
work. I can enter the user/password in my laptop browser and get into the router setup. But entering the same password/user cannot acces the RAX80 nighthawk app on my ipad nor the genie on my laptop. The genie at least shows all other items like map. other networks but not the router settings. Really at a loss.There are several unanswered questions here. For a start, what firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router.Then there is this bit:
JJ77 wrote:
Once the router is reset the Nighthawk app works that one time.
What does "reset" mean. Restarted?
And another one:
JJ77 wrote:
I can enter the user/password in my laptop browser and get into the router setup. But entering the same password/user cannot acces the RAX80 nighthawk app on my ipad nor the genie on my laptop.
What messages do you see when you try this?
Before a mobile device can connect to the browser, it first has to be log into the wifi network.
Or is this using Remote Management?
Also we don't know how you have connected through the browser. Wired? Wifi?
Is that laptop genie the desktop software?
Apologies for all the questions, but we are shooting in the dark here with a desperate shortage of information.