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SBYMOM's avatar
SBYMOM
Tutor
Oct 09, 2016

Netgear Genie and Android app - bypass login does not work

O.K.  All was well till I purchased a new android phone Samsung Galaxy J7.  I was always able to adjust access to filtering directly from my desktop.  Now, I had to install an app on my android, so I...
Genie
SBYMOM's avatar
SBYMOM
Tutor
Oct 10, 2016

In addition, I have noticed that all of my devices are now listed in bypass login filter.  This does not make sense.  What happened to all of my parental controls?  And, why I cannot put my android in the bypass login filter when everything else is there already?  I am really not sure what is going on with the parental controls.

Blkjak's avatar
Blkjak
Tutor
Oct 12, 2016

Same issue on my IOS apps, ever since upgrading the new Genie App.  Frustrating!!

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 18, 2016

    Hi SBYMOM and Blkjak,

     

    1. What is the firmware version of your devices?

    2. What version of NETGEAR Genie do you have installed?

    3. Have you tried uninstalling and reinstalling the app then rebooting the router?

     

    Regards,

     

    Dexter

    Community Team

    • SBYMOM's avatar
      SBYMOM
      Tutor
      Oct 18, 2016

      Hi DexterJB,

       

      Thanks for replying.  Here are the responses to your questions:

       

      1. V1.0.0.60_1.0.38

      2. version 2.4.28.00

      3. yes, I uninstalled and reinstalled the app, and rebooted the router

       

      Thank you,

       

      Karolina

       

      Model # WNDR4500v2

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 19, 2016

        Hi SBYMOM,

         

        Thank you for responding. Let me check on this.

         

        Regards,

         

        Dexter

        Community Team