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Forum Discussion

SBYMOM's avatar
SBYMOM
Tutor
Oct 09, 2016

Netgear Genie and Android app - bypass login does not work

O.K.  All was well till I purchased a new android phone Samsung Galaxy J7.  I was always able to adjust access to filtering directly from my desktop.  Now, I had to install an app on my android, so I...
Genie
Blkjak's avatar
Blkjak
Tutor
Oct 12, 2016

Same issue on my IOS apps, ever since upgrading the new Genie App.  Frustrating!!

DexterJB's avatar
DexterJB
NETGEAR Moderator
Oct 18, 2016

Hi SBYMOM and Blkjak,

 

1. What is the firmware version of your devices?

2. What version of NETGEAR Genie do you have installed?

3. Have you tried uninstalling and reinstalling the app then rebooting the router?

 

Regards,

 

Dexter

Community Team

  • SBYMOM's avatar
    SBYMOM
    Tutor
    Oct 18, 2016

    Hi DexterJB,

     

    Thanks for replying.  Here are the responses to your questions:

     

    1. V1.0.0.60_1.0.38

    2. version 2.4.28.00

    3. yes, I uninstalled and reinstalled the app, and rebooted the router

     

    Thank you,

     

    Karolina

     

    Model # WNDR4500v2

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 19, 2016

      Hi SBYMOM,

       

      Thank you for responding. Let me check on this.

       

      Regards,

       

      Dexter

      Community Team