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SBYMOM's avatar
SBYMOM
Tutor
Oct 09, 2016

Netgear Genie and Android app - bypass login does not work

O.K.  All was well till I purchased a new android phone Samsung Galaxy J7.  I was always able to adjust access to filtering directly from my desktop.  Now, I had to install an app on my android, so I...
Genie
Frogz's avatar
Frogz
Aspirant
Oct 24, 2016

Router Type R6700

Router Version: V1.0.0.26_10.0.26

Android Version: 2.4.38

 

Rebooted and re-installed application

App when trying to sign into Bypass has error message "The User Utility login failed" - Double checked Bypass login on Windows machine and it worked.

Frogz's avatar
Frogz
Aspirant
Oct 24, 2016

The issue seems to be with the Android app - i downgraded my router to V1.0.0.24_10.0.18, same problem persists.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 25, 2016

    Hi all,

     

    We are currently investigating this. We will post an update once available.

     

    Regards,

     

    Dexter

    Community Team