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SBYMOM
Oct 09, 2016Tutor
Netgear Genie and Android app - bypass login does not work
O.K. All was well till I purchased a new android phone Samsung Galaxy J7. I was always able to adjust access to filtering directly from my desktop. Now, I had to install an app on my android, so I...
adamaster
Dec 18, 2016Aspirant
Hello all, I have the same probelm as this gentleman.
My Samsung Galaxy S7 and Samsung Galaxy J7 both are having this problem with the Netgear Genie Bypass accounts.
I've installed the Netgear Genie app on these phones, I can log into the Genie, then I choose the Bypass account that I want to use.
I log in, and it shows that I am logged in to that Bypass account successfully (***initially, on the Galaxy J7, I was not able to log in to the Bypass account [User Utility login failed] until I installed the latest Android updates for the phone and restarted)
The probem is that none of the Bypass account's settings take effect on these phones. The phone can only access the websites that are allowed per my Default Parental Control settings, the Bypass accounts are not bypassing those settings. This is only happening on these two newer Samsung models. The Bypass accounts are working correctly on my Windows 10 computers and my older Android devices. This is very frustrating, I need these bypass accounts to work! The Parental Controls features and Bypass account features are the the main reasons I purchased a Netgear router.
**Things I've tried that have not fixed the problem:
I have uninstalled the Netgear Genie App and reinstalled on the Galaxy S7 and J7 several times. I even found some older versions of the Genie App and tried installing those.
I deleted and re-created the Bypass accounts.
I reset my router back to factory defaults.
I created a new Live Parental Controls account.
Below are my Netgear specs and the phones, which the Netgear Genie Bypass accounts are not working:
Netgear Router:
Hardware Version: R6700
Firmware Version: V1.0.0.26_10.0.26
GUI Language Version: V1.0.0.26_2.1.38.1
Netgear Genie:
Version 2.4.38
Samsung Galaxy J7:
Model: SM-J700T
Android version: 6.0.1
Kernel version: 3.10.61-9504809
Build number: MMB29K.J700TUVU2APJ3
Samsung Galaxy S7:
Model: SM-G930T
Android version: 6.0.1
Kernel version: 3.18.20-9507190
Build number: MMB29M.G930TUVU4APK1
In contrast, the Netgear Bypass accounts are working correctly on the below devices that I have:
LG K10:
Model: LG-K428
Android version: 6.0.1
Kernel version: 3.10.49
Build number: MMB29M
Software version: K42810f
Samsung Galaxy Tab A:
Model: SM-T357T
Android version: 5.0.2
Kernel version: 3.10.49-5379129
Build number: LRX22G.T357TUVU1AOG6
Windows 10 desktops and laptops
- vrosales1981Dec 25, 2016Aspirant
I am having the same issue. I have a Samsung Note 5
Router R7000
Firmware v1.0.7.6
- MottermanDec 26, 2016Aspirant
Netgear:
Hardware Version WNDR3700v2
Firmware Version V1.0.1.14Samsung Galaxy S6 Active 6.0.1
Same error as screenshot above. Can't login to Bypass Account.
Can somebody hook me up with the Beta version or something?
- DexterJBDec 29, 2016NETGEAR Moderator
Hi all,
We are still currently looking into the issue. We will provide an update once available.
Regards,
Dexter
Community Team