Netgear Genie Android App Login Failure

Question

I'm trying to login using the Genie app on my Samsung Galaxy Note 5. When I enter the password, I get the following message.

The NETGEAR router was not found or is not supported. Make sure that your mobile device is not connected to the router's guest network and that IPv6 is not enabled.

I am connected to the primary network and I IPv6 is not enabled. I can browse to 192.168.1.1 on the phone's browser and login successfully.

My router firmware version is V1.0.3.6_1.0.63CH.

The Genie version is 3.1.28

Any help would be appreciated.

mboire · Answer

I upgraded the firmware to V1.0.3.48_1.1.33 which fixed the problem

michaelkenward · Answer

rglight wrote:I'm trying to login using the Genie app on my Samsung Galaxy Note 5. &nbsp;When I enter the password, I get the following message. &nbsp;&nbsp;The NETGEAR router was not found or is not supported. Make sure that your mobile device is not connected to the router's guest network and that IPv6 is not enabled.&nbsp;&nbsp;Have you tried entering the IP address into the Android genie?&nbsp;Tried uninstalling reinstalling?&nbsp;

mboire · Answer

Have you tried entering the IP address into the Android genie? YES!&nbsp;Tried uninstalling reinstalling? YES!&nbsp;R8000, Firmware&nbsp;V1.0.3.46_1.1.32

mboire · Answer

Have you tried entering the IP address into the Android genie? YES!&nbsp;Tried uninstalling reinstalling? YES!&nbsp;&nbsp;Model: R8000Firmware Version:&nbsp;V1.0.3.46_1.1.32

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Netgear Genie Android App Login Failure

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