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Forum Discussion
Netgear Genie app does not open
I've been using this off and on for a few years. Just tried to bring up the Netgear Genie app and it did not respond. The wireless router is working fine. I have a Win 7 desktop PC as the main comput...
I am having a similar issue with my R6250. Whenn I try and open it I get a "Netgear Genie has stopped working" it goes out in windows and looks for a solution. Comes back with a no solution availablle. I have uninstalled and re-installed twice with no success......HELP
Hi Spanky48,
Are you encountering the issue on a Windows 10 device? If so, you may use the download link below for the previous version (2.4.12) of the NETGEAR Genie program.
http://files.netgear-support.com/go/?a=d&i=gRJKu6dWnB
Regards,
Dexter
Community Team
Good Evening;
I am also having issues with Genie and Windows 10. I get the message that an error has occured. Reloading does NOT help. Genie seems to work just fine on Windows 7 machines and on my iPad. Just my Windows 10 laptop seems to be in trouble. Does this mean that the current version of Genie is NOT compatible with Windows 10 and that I need to roll back to the previous version of Genie?
THANKS!!!
Hi ralphfur,
Yes, there have been several reports that the latest version encounters an issue with Windows 10. As a work around, you can install the older version using the link below.
http://files.netgear-support.com/go/?a=d&i=Nouncx3OlX
Regards,
Dexter
Community Team
THANKS for the clarification!!!!!!:smileyhappy:
Should I ask the Router Beta Team for a solution to this or will I be notified when a fixed version of Genie is out?
Again, Thanks for your response!!
Best regards,
Ralph Furlong
Tacoma, WA