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Forum Discussion
Netgear Genie app does not open
I've been using this off and on for a few years. Just tried to bring up the Netgear Genie app and it did not respond. The wireless router is working fine. I have a Win 7 desktop PC as the main comput...
Good Evening;
I am also having issues with Genie and Windows 10. I get the message that an error has occured. Reloading does NOT help. Genie seems to work just fine on Windows 7 machines and on my iPad. Just my Windows 10 laptop seems to be in trouble. Does this mean that the current version of Genie is NOT compatible with Windows 10 and that I need to roll back to the previous version of Genie?
THANKS!!!
Hi ralphfur,
Yes, there have been several reports that the latest version encounters an issue with Windows 10. As a work around, you can install the older version using the link below.
http://files.netgear-support.com/go/?a=d&i=Nouncx3OlX
Regards,
Dexter
Community Team
THANKS for the clarification!!!!!!:smileyhappy:
Should I ask the Router Beta Team for a solution to this or will I be notified when a fixed version of Genie is out?
Again, Thanks for your response!!
Best regards,
Ralph Furlong
Tacoma, WA
This link for the prior version is asking for a code and is not accessible. I am still having this issue when I try to uninstall and reinstall and cannot get the Genie to work on my Windows 10 PC. Help!
Hi stepharnie,
We apologize for the inconvenience this has caused you. Rest assured, we are investigating on this issue. You may use the download link below for the previous version (2.4.12) of the program.
https://drive.google.com/file/d/0Bz-pjmQaYmk6Vk92eE81a20xRjg/view?usp=sharing
Regards,
Dexter
Community Team
That link is not working for me, please HELP
UPDATE: Sorry Dexter it did work, I guess I had to be signed in for it to work. Thank you!! :)