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Forum Discussion

Aspirant

Oct 08, 2014

Netgear Genie app does not open

I've been using this off and on for a few years. Just tried to bring up the Netgear Genie app and it did not respond. The wireless router is working fine. I have a Win 7 desktop PC as the main comput...

Apprentice

Oct 13, 2014

Lsbcal

Great Cool! I'm glad everything worked out!!!! :D

Spanky48
Aspirant
Nov 02, 2015
I am having a similar issue with my R6250. Whenn I try and open it I get a "Netgear Genie has stopped working" it goes out in windows and looks for a solution. Comes back with a no solution availablle. I have uninstalled and re-installed twice with no success......HELP
- DexterJB
  NETGEAR Moderator
  Nov 03, 2015
  Hi Spanky48,
  
  Are you encountering the issue on a Windows 10 device? If so, you may use the download link below for the previous version (2.4.12) of the NETGEAR Genie program.
  
  http://files.netgear-support.com/go/?a=d&i=gRJKu6dWnB
  
  Regards,
  
  Dexter
  
  Community Team
  - ralphfur
    Aspirant
    Nov 04, 2015
    Good Evening;
    
    I am also having issues with Genie and Windows 10. I get the message that an error has occured. Reloading does NOT help. Genie seems to work just fine on Windows 7 machines and on my iPad. Just my Windows 10 laptop seems to be in trouble. Does this mean that the current version of Genie is NOT compatible with Windows 10 and that I need to roll back to the previous version of Genie?
    
    THANKS!!!