NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Trichrome
Jun 15, 2017Aspirant
Netgear genie app features
Having issues getting the network map feature to work properly, within the netgear genie app. Not 100% if the model/serial number makes a difference here or not
Trichrome
Jun 17, 2017Aspirant
Router model WNDR4300
Firmware. V1.0.1.60
Genie version 3.1.38
The app seems to be working fine save for the network map. By not working properly, I mean it does not show me the devices connected to my router. Tried a few things like reset the router via genie app, reinstalling the app, logging out and back in, and refreshing a number of times while waiting a considerable amount of time.
Firmware. V1.0.1.60
Genie version 3.1.38
The app seems to be working fine save for the network map. By not working properly, I mean it does not show me the devices connected to my router. Tried a few things like reset the router via genie app, reinstalling the app, logging out and back in, and refreshing a number of times while waiting a considerable amount of time.
- michaelkenwardJun 17, 2017Guru - Experienced User
Trichrome wrote:
The app seems to be working fine save for the network map. By not working properly, I mean it does not show me the devices connected to my router.I suspect that the app is working properly but it just is not seeing that stuff in a way that it understands. But it needs an expert to unravel that.
If you use the browser interface, you might see that stuff as Attached Devices.