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spinninfree's avatar
spinninfree
Guide
Jul 12, 2016
Solved

Netgear Genie App for Android - Login Remote access - No Internet connection detected.

Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily b...
Genie
  • spinninfree's avatar
    spinninfree
    Aug 24, 2016

    I had a successful remote access this evening (not w/Beta) - with no error msg  of No Internet connection detected.  It appears that there has been a break through and that the app is behaving as it did prior to this error.   

     

    Hope the rest of you have the same success!  

    WIN_20160823_22_18_58_Pro.jpg

     

    Spinninfree

Genienthebottle's avatar
Genienthebottle
Guide
Jul 16, 2016
I have sent an email to netgeargenie@netgear.com pointing to this thread. I wonder if there are any other ways to get attention to this issue?
  • Vcap's avatar
    Vcap
    Guide
    Jul 17, 2016

    I'm still in my 90 day support help and just spent the last hour trying to get this resolved.  Got the same old run around to reboot this or down load this version or delete this and reload that.  Nothing is working.  I do still have 9 days on my 90 day support.  I'll keep going on this every day.  Wouldn't hurt to throw a little prayer this way.  This is so ANNOYING!