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spinninfree's avatar
spinninfree
Guide
Jul 12, 2016
Solved

Netgear Genie App for Android - Login Remote access - No Internet connection detected.

Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily b...
Genie
  • spinninfree's avatar
    spinninfree
    Aug 24, 2016

    I had a successful remote access this evening (not w/Beta) - with no error msg  of No Internet connection detected.  It appears that there has been a break through and that the app is behaving as it did prior to this error.   

     

    Hope the rest of you have the same success!  

    WIN_20160823_22_18_58_Pro.jpg

     

    Spinninfree

Genienthebottle's avatar
Genienthebottle
Guide
Jul 20, 2016

I see Dexter (Netgear) replied on Sunday (page 2) - Thank-you

Hopefully we hear back soon or find a way to roll back to a previous version of the app.

Although, Im pretty sure that it stopped working for me, then I upgraded to the new version but that did not help.

bostongreekgeek's avatar
bostongreekgeek
Star
Jul 21, 2016

Support got back to me with what I think may be the answer to the problem, but I didnt have time to test it last night. I will try tonight, but am posting it here so you guys can give it a go:

 

"1. Have you created the remote login?

Please refer to the link below:

http://kb.netgear.com/app/answers/detail/a_id/26844 "

 

So basically it seems like it needs you to create a login for remote login first before it works. You login with the app while connected to router at home, register it, and then the app should work. IT sounds like a very weird extra step to need because I have used other routers and their remote login apps and registering your router while logged in at home, wasnt a step that was needed. It was automatic. But I experienced something similar with readycloud for this router. It wouldnt see the router until I logged in from home and registered it to be used with readycloud (that was another mess as it was aksing for my username and I had nothing but my email when I would register, but it wouldnt accept that and when requesting to retrieve my username, it would say that one wasnt found with that email. Created another account with a different email, same thing. And then, in one of the dozens of clicks, it just accepted the email as the username).

 

Anyway,

 

Im going to try that tonight and see if that works. Report here if anyone succeeds sooner.