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Forum Discussion
spinninfree
Jul 12, 2016Guide
Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily b...
- Aug 24, 2016
I had a successful remote access this evening (not w/Beta) - with no error msg of No Internet connection detected. It appears that there has been a break through and that the app is behaving as it did prior to this error.
Hope the rest of you have the same success!
Spinninfree
Santerianumero1
Aug 10, 2016Guide
Same issue. I have the R6700.
- RPEscue81Aug 10, 2016Guide
I have been intouch with Level 2 Support and they are aware of the problem and are working hard to correct it. They gave me a Beta to try. It did eliminate the problem of showing No internet connection detected, but was very slow when accessing remotely away from the actual router (operating remotely on site worked perfect). I sent them a very detailed report so I hope they will get back soon with further corrections. I too think there is a problem with their information server, but I have no problem at all when I use the PC app, so I do not know if there are different servers involved or if it is a problem in the android interface.. The only issues are when the Android app is used.