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spinninfree's avatar
spinninfree
Guide
Jul 12, 2016
Solved

Netgear Genie App for Android - Login Remote access - No Internet connection detected.

Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily b...
Genie
  • spinninfree's avatar
    spinninfree
    Aug 23, 2016

    I had a successful remote access this evening (not w/Beta) - with no error msg  of No Internet connection detected.  It appears that there has been a break through and that the app is behaving as it did prior to this error.   

     

    Hope the rest of you have the same success!  

    WIN_20160823_22_18_58_Pro.jpg

     

    Spinninfree

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 22, 2016

Hi all,

 

I will do a follow up on this. I'll post an update once available.

 

Regards,

 

Dexter

Community Team

Chromejob's avatar
Chromejob
Tutor
Aug 24, 2016

Thank you, Dexter. We should throw you an ice cream social for looking into this. 

 

I noticed on the Android Play Store details for 2.4.34 (June 28, 2016) that "NETGEAR Genie currently does not support IPv6, login would fail if IPv6 is enabled."

 

So just for giggles, I remotedly logged into my router and set that to auto-detect. The Android Genie app now logs in via "Remote Access," but shows my R6700 router (listed twice, for some reason) as offline. But this is progress!