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Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily basis with no problems - until yesterday.
Now, when trying to Login with Remote access - the error message No Internet connection detected, with the options *Close* or *Settings*. I do have an active data internet connection via T-Mobile and can access other services with no problem.
The Settings essentially takes me to my WiFi settings on the S5 - which is already set to Smart network switch between Wi-Fi and mobile networks, and also between 2.4 GHz and 5 GHz bands, to maintain a stable Internet connection.
Have even gone into the developer options settings and activated the Agressive Wi-Fi/cell handover option which states "When enabled, Wi-Fi will be more agressive in handing over the data connection to Cellular, when Wi-Fi signal is low" to see if that works and unfortunately this did not change the inability to Remote access my R7000 Nighthawk.
Any ideas or suggestions to remedy this?
Thanks - MC
I had a successful remote access this evening (not w/Beta) - with no error msg of No Internet connection detected. It appears that there has been a break through and that the app is behaving as it did prior to this error.
Hope the rest of you have the same success!
Spinninfree
84 Replies
- Same here in the UK using the HD nighthawk six. Magic access on the house, zero remotely.
- Ignore "HD" above, i should read my swipe text before submitting...
worst part..still no reponse but today I received an email to rate the support I have received from Netgear....I havernt received support yet as my issue remains unsolved and they reccomnded to try something that would not even begin to resolve the issue. It seems like they arent erven looking at their own forums to address this.
i just tried logging on remotely but in my home wifi network using a laptop (as opposed to androids) and was told my password was incorrect. it works on the home setting just not remote - i wonder if we need to create a separate password/login for remote. will have a play around and report back if it works.
I being trying to remote control my smart router with my android phone, it works great the first days, then it just keep showing that I don't have internet connection. CAN SOMEONE PLEASE HELP ME
So....for those who are not aware, another option is to enable direct remote management on your router and then access it through a webpage. This is not as easy to use as the Genie app but at least it works - sometimes. I had intermittent luck accessing my router remotely using the router's world-facing IP address and enabling remote management on the router. Learn how to do this here: http://kb.netgear.com/app/answers/detail/a_id/20600/related/1
I found I needed to power-cycle my router before it would work so YMMV.
Still hoping they will get the app to work......
Hi,
I also have the same problem with the Android App. It worked fine when I first set up the system, but when they changed to version 2.4.34 in July this feature stopped working. I have however found that the PC version of the app works very well for remote access when I leave my office. I have a phone call from a support expert this afternoon and hopefully we will get some action to clear up the problem.
Received this today - and unfortunately it would appear that one hand, does not know what the other hand is doing to solve this very valuable and cherished function for one of their flagship routers. I replied to hopefully prompt this support person to contact engineering and possibly have an update or something to indicate that this problem has not just been slid into file 9 and forgotten, until someone else brings it up again and it is once again duplicated by engineering and forgotten, again?
A bit frustrated with this unexpectedly lost feature and critical selling point for my purchase.
Hi spinninfree,
This is regarding my previous response to your online case. It has been a few days since our last correspondence. Please provide us with an update to your case, so that we may continue to work on your issue if there is still a problem. If there is no response from you soon, your case will be closed due to inactivity.
It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day!
Regards,
John
Expert ID: 8312
NETGEAR L2 Support ExpertSame issue on My S6 and Tab S2.
- Same issue here s4
- I opened yet another ticket with support. They closed the last one July 21st saying it was being forwarded to an appropriate team. I think they filled it in the bin cabinet.
- It's been over one month of this not working.
I noticed an update pushed through yesterday but I still get the no internet connection error when remote login is attempted with this app.
Local login still works. - Maybe we should all do that.
if they are bombarded by tickets from every user in this forum..and a second or third when they close one by saying the request was forwarded..they will have to fix it..this isnt something that affects 1 or 2 users..its everyone who uses the app....im going to the play store now to give it 1 star..everyone who uses it should do that as well.
after the 1 star rating, I also emailed them directly on the email posted on their app listing:
Contact netgeargenie@netgear.com for issues.
I would suggest everyone do this. The more people concerned, the more reason they have to address this.
