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Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily basis with no problems - until yesterday.
Now, when trying to Login with Remote access - the error message No Internet connection detected, with the options *Close* or *Settings*. I do have an active data internet connection via T-Mobile and can access other services with no problem.
The Settings essentially takes me to my WiFi settings on the S5 - which is already set to Smart network switch between Wi-Fi and mobile networks, and also between 2.4 GHz and 5 GHz bands, to maintain a stable Internet connection.
Have even gone into the developer options settings and activated the Agressive Wi-Fi/cell handover option which states "When enabled, Wi-Fi will be more agressive in handing over the data connection to Cellular, when Wi-Fi signal is low" to see if that works and unfortunately this did not change the inability to Remote access my R7000 Nighthawk.
Any ideas or suggestions to remedy this?
Thanks - MC
I had a successful remote access this evening (not w/Beta) - with no error msg of No Internet connection detected. It appears that there has been a break through and that the app is behaving as it did prior to this error.
Hope the rest of you have the same success!
Spinninfree
84 Replies
Google Play offers a Beta function in which you can subscribe to Beta versions of apps. The Android client even lists them in a separate tab.
Netgear, please open up a Beta version participation for those of us complaining about this. I need to log into my router this morning and neither web remote access or the Genie app are working, both functioned fine a few months ago!
thanks but as i mentioned i payed 200 bucks for this router for these feature and i shouldnt have to download beta"s my app should work. this is clearly something on netgears end you should have a fix its been over a month already. any help from net gear would really be apreciated make us feel like valued customer as we all payed big bucks investing in good equipment hate to regret it and the people ive told about buying this router is alot that hurts my reputation as i work for a cable company and deal with multiple customers everyday and ive mentioned how these features are awesome. PLEASE FIX QUICKLY
NETGEAR... Seriously?
It's been over one month since this issue was reported!!!
I, like many others, have been experiencing this problem and anticipating a timely solution from you.
What is the problem? When will a solution be provided?
- Netgear i am in agreement with the community. One of the main features that made us buy this box was remote capabilities and with that currently down everyone is upset and the response from your team is very poor. If you dont rectify this issue and communicate better with the community you will indeed loose millions of customers. Not good enough at alll
I'm of the opinion that there is more to this than just a glitch with the app. I seem to remember reading somewhere that there had been an unforseen security vulnerability found with the R7000 Nighthawk - and the next thing I knew, the app stopped working for the remote login. My guess is that they are scrambling to permanently isolate and plug this vulnerability, while each of us "user's" will just have to deal with it and wait until there is a non-Beta, verifiable fix to the underlying security issue with the Nighthawk.
Hi all,
I will do a follow up on this. I'll post an update once available.
Regards,
Dexter
Community Team
- Works for me too. Finally!
they must have finally fixed the issue and it must have been on their sde because the app was last updated June 28th.
Praise the Netgear Tech Team. It seems they finally found the answer. After reading a few comments on the subject, I tried a remote log in. It finally worked. I even drove to a remote location far from wifi access, it still worked. Hope this continues and isn't just a fluke.
- Works for me now and I didn't even do anything. Just tried after everyone else said it worked.
Likewise. After others succeeded, I did and now connecting with my phone again.
Also using ReadyNAS/ReadyCLOUD after my Seagate Central (lemon) died, and hoping to leverage all that Netgear offers with a 2TB HDD plugged into the USB3 port.
