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Forum Discussion
Netgear Genie App for Android - Login Remote access - No Internet connection detected.
I am having problems maintaining connectivity with my router. I'm pretty sure it's my old computer's problem. The problem I'm having is that Genie does not detect when I lose connectivity to the network and the Internet. Even when I click to do a speed check and it shows that it cannot find the site, it remains green and says that everything is OK. I have to disconnect and reconnect by clicking on the connectivity icon in the lower part of the startup tray area. Any suggestions?
5 Replies
Hi WarrenH,
1. What is the model number and firmware version of your NETGEAR device?
2. Does the connection drop on all your devices (wired and wireless)?
3. Have you tried changing the wireless channel?
4. Have you tried resetting the router?
5. What issue are you experiencing with the Genie app for Android?
6. What issue are you experiencing with remote login?
Regards,
Dexter
Community Team
- I have the same issue except I even had Cox come out said it was fixed 2 days later same issue.???? It even says I'm not connexcted!
Hi Bryteyes9156,
1. What is the model number and firmware version of your NETGEAR device?
2. Are you trying to setup remote login through NETGEAR Genie?
3. What is the exact error message that you are getting?
4. What version of NETGEAR Genie do you have installed?
5. Have you tried using other devices?
Regards,
Dexter
Community Team
Hi Bryteyes9156,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
