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aksirmans's avatar
aksirmans
Follower
Nov 15, 2016

Netgear Genie App is not working on new phone

My Netgear Genie App works great on my computer, as well as on my old Moto X phone. I updated my Motorola phone to a Droid, and after downloading the app, signing in, and accessing the bypass account, my phone is still blocked on filters. When I sign in it says that I am signed in on my bypass account, but I keep getting an Open DNS block. Any suggestions?

Router is WNR2000, phone is Motorola Droid

Genie

2 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 17, 2016

    Hi aksirmans,

     

    1. Have you tried changing the device filtering level to "None" for the Droid?

    2. Does the issue persist on your other devices when logging in to to the same bypass account?

    3. What is the firmware version of the router?

    4. What is the app version that you have installed?

    5. What version of Android does the Droid use?

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 21, 2016

    Hi aksirmans,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter

    Community Team