NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Genie App log in help
I updated my firmware on my router to the latest version. Now I have a error message when i try to log into the Genie app. "NETGEAR router is not found or is not supported. also make sure the devic...
Do the steps that you have taken include a factory reset of the router? (It isn't clear what you mean by "restore router".) Remember, doing that will change your password back to the default setting.
Also what Genie are you referring to? Is this the web interface for the device? Or the desktop client? (Netgear likes to label anything that moves a "Genie".)
It may also help people to help you if you told them what device you are talking about.