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Forum Discussion
Netgear Genie App log in help
I updated my firmware on my router to the latest version. Now I have a error message when i try to log into the Genie app. "NETGEAR router is not found or is not supported. also make sure the devic...
Router: R6400
Phone: iPhone 7
ISO: 10.0.2
App in question: netgear genie for ISO download from iTunes.
Phone: iPhone 7
ISO: 10.0.2
App in question: netgear genie for ISO download from iTunes.
You could check this forum for messages about the router's firmware. There have been recent reports here of firmware breaking things.
The way to recover is to download and apply an older version and to see if that works better.
Unless there is something that the firmware fixes, or adds something useful to the features available on your hardware, it isn't always essential to upgrade firmware.
You can check the list of changes here:
R6400 Firmware Version 1.0.1.12 | Answer | NETGEAR Support
If it is the iThing app that is bust, you may have to wait for a fix. Or stick with the desktop app.