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sauermk97's avatar
sauermk97
Follower
Apr 03, 2016

Netgear Genie closes Windows 10 computer

I went to Netgear's website to download the latest version of Netgear Genie, and it closes immediately after opening.  I read through forum article after forum article seeing others complain of the s...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 06, 2016

Hi @sauermk97,

 

You may try the following steps.

 

1. Install the latest version of NETGEAR Genie. You may use the download link below.

http://netgear.com/home/discover/apps/genie.aspx

2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
3. Delete the drivers folder.
4. Download the drivers for the previous version of NETGEAR Genie using the download link below.

https://drive.google.com/file/d/0Bz-pjmQaYmk6Z0xTX3d3SVFLZ0k/view?usp=sharing

5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
7. Paste the drivers folder.
8. Relaunch the NETGEAR Genie program

 

Regards,

 

Dexter

Community Team

  • Philbarb's avatar
    Philbarb
    Aspirant
    Apr 19, 2016

    Thanks so much for solving my problem of netgear Genie closing on my new Windows 10 PC. followed the procedure and it now works.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 19, 2016

      Hi @Philbarb,

       

      Good to know it worked for you. You can mark the post as the solution so that others can check it as well if they are experiencing the same issue.

       

      Regards,

       

      Dexter

      Community Team