I have a Netgear Netgear WNDR3700v4. I recently updated the software. Now, the genie crashes randomly. I have an iMac runing El Capitan 10.11.6. After genie crashes, I can restart it with no problems and no apparent ill effects. I worry about the underlying cause and wonder if there are bad things happening I don't know about.

...and here we are udates later and for me, genie now crashes (everytime) within minutes, on a desktop running windows 7....I never had a problem with genie on my notebook running windows 10?!?

Hi pmhowe, Please try uninstalling and re-installing the app/program. Also, does the issue persist on your other devices? Regards, Dexter Community Team

Hi Dexter, Thanks for the help. I reinstalled the Genie app and everything is working fine. I don't (yet) have genie installed on my other devices, so can't tell if the proble was cross-platform. Thanks again Phil

I spoke too soon: Genie just crashed. Genie takes a fair length of time to launch - longer than Safari, for example. I also tend to hit the "deny" button when genie asks to accept incoming connections. Not sure either has anything to do with the problem, but thought I would mention them.

Genie Version 2.4.38 goes down in Windows 10 (up2date) very often here, too ... when sitting in the background or minimized.

Netgear Genie crashes randomly. | NETGEAR Communities

14 Replies

DexterJB
NETGEAR Moderator
Mar 03, 2017
Hi pmhowe,

Please try uninstalling and re-installing the app/program. Also, does the issue persist on your other devices?

Regards,

Dexter

Community Team
- pmhowe
  Tutor
  Mar 04, 2017
  Hi Dexter,
  
  Thanks for the help. I reinstalled the Genie app and everything is working fine. I don't (yet) have genie installed on my other devices, so can't tell if the proble was cross-platform.
  
  Thanks again
  
  Phil
  - pmhowe
    Tutor
    Mar 04, 2017
    I spoke too soon: Genie just crashed.
    
    Genie takes a fair length of time to launch - longer than Safari, for example. I also tend to hit the "deny" button when genie asks to accept incoming connections. Not sure either has anything to do with the problem, but thought I would mention them.
mar63
Tutor
Apr 12, 2017
Mine is still shutting down unexpectedly. I go to look for it only to find it shut down. No crash report.
- jonnny
  Aspirant
  May 13, 2017
  Hi, Have the same problem with network genie randomaly crashing / shutting down, even after its been removed via programs add & remove thing in win 8.1 x 64, task bar still shows the icon.
  it seem to never close down correctly and since install has caused problems with ether over mains lan utility, strange
  
  only after a reboot does it clear from task bar.
  
  kind of hoping that was to be fixed by now.
  - DexterJB
    NETGEAR Moderator
    May 17, 2017
    Hi all,
    
    Please try using the previous version linked below.
    
    http://files.netgear-support.com/go/?a=d&i=0dj7jLmyKy
    
    Regards,
    
    Dexter
    
    Community Team
krisdude007
Aspirant
May 13, 2017
Can we not downgrade the app? We know we can downgrade the netgear router firmware

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Netgear Genie crashes randomly.