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Forum Discussion

Guide

Jul 10, 2017

Netgear Genie crashes

Hi, Every time I launch backup, it genie timeline crashes. Additionally, Readycloud cannot write to or download files to the external hard drive or 120gb flashdrive (NTFS formatted) plugged i...

Guru - Experienced User

Jul 10, 2017

rvwaal wrote:

Hi,
Every time I launch backup, it genie timeline crashes.
.

You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac application, or an Android iThing app.

And what is "timeline crashes"?

rvwaal
Guide
Jul 10, 2017
Hi,
When I open Netgear Readyshare Vault, then click on the Backup tab, I get the following message: 'Genie Timeline has stopped working'. At that point, the program closes. I've reinstalled the software several times and tried installing the older drivers. Nothing helped.

I'm running a Windows 10 tablet. No android or Mac software present.

I'd appreciate any troubleshooting tips.

Bob
- DexterJB
  NETGEAR Moderator
  Jul 27, 2017
  Hi rvwaal,
  
  I have sent you a message. Please check your inbox.
  
  Regards,
  
  Dexter
  
  Community Team
  - Carlossr
    Tutor
    Oct 26, 2017
    Exactly the same behavior. Win 7. Sw and fe updated.
    Thanks
- DexterJB
  NETGEAR Moderator
  Oct 31, 2017
  Hi Carlossr,
  
  1. Are you also referring to the ReadySHARE Vault software?
  
  2. Have you tried re-installing the program?
  
  3. Does the issue persist on another device?
  
  Regards,
  
  Dexter
  
  Community Team
  - DexterJB
    NETGEAR Moderator
    Nov 03, 2017
    Hi Carlossr,
    
    I would like to follow up and check if you are still experiencing the issue.
    
    Regards,
    
    Dexter
    Community Team