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Forum Discussion

rvwaal's avatar
rvwaal
Guide
Jul 10, 2017

Netgear Genie crashes

  Hi, Every time I launch backup, it genie timeline crashes.   Additionally, Readycloud cannot write to or download files to the external hard drive or 120gb flashdrive (NTFS formatted) plugged i...
Genie
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jul 10, 2017
rvwaal wrote:

 

Hi,

Every time I launch backup, it genie timeline crashes.

.

 

You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac application, or an Android iThing app.

 

And what is "timeline crashes"?

 

 

 

 

 

rvwaal's avatar
rvwaal
Guide
Jul 10, 2017

Hi,

When I open Netgear Readyshare Vault, then click on the Backup tab, I get the following message: 'Genie Timeline has stopped working'. At that point, the program closes. I've reinstalled the software several times and tried installing the older drivers. Nothing helped.

 

I'm running a Windows 10 tablet. No android or Mac software present.

 

I'd appreciate any troubleshooting tips.

 

Bob

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jul 27, 2017

    Hi rvwaal,

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter

    Community Team

    • Carlossr's avatar
      Carlossr
      Tutor
      Oct 26, 2017
      Exactly the same behavior. Win 7. Sw and fe updated.
      Thanks
    • myryde77's avatar
      myryde77
      Star
      Nov 14, 2017

      Hi Dexter,

       

      Could you send me the same message?  I am having the same issue as rvwaal.  Updated the readyshare vault and installed the genie now when i hit backup in readyshare vault it gives the error attached.  I have uninstalled and reinstalled several times.  My previous version was working but not backing everything up it was supposed to so i updated and now this.

       

      Thanks,

       

      Doug

      • rvwaal's avatar
        rvwaal
        Guide
        Nov 14, 2017

        Hi all,

        I'm still looking for a solution.  The latest software update helped some, but did not solve the issue.  Netgear has to stop marketing features that do not work.  An online search indicated that these software issues and workarounds have been around for years.  Next router will not be a Netgear.

         

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 31, 2017

    Hi Carlossr,

     

    1. Are you also referring to the ReadySHARE Vault software?

    2. Have you tried re-installing the program?

    3. Does the issue persist on another device?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Nov 03, 2017

      Hi Carlossr,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team