NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rvwaal's avatar
rvwaal
Guide
Jul 10, 2017

Netgear Genie crashes

  Hi, Every time I launch backup, it genie timeline crashes.   Additionally, Readycloud cannot write to or download files to the external hard drive or 120gb flashdrive (NTFS formatted) plugged i...
Genie
rvwaal's avatar
rvwaal
Guide
Jul 10, 2017

Hi,

When I open Netgear Readyshare Vault, then click on the Backup tab, I get the following message: 'Genie Timeline has stopped working'. At that point, the program closes. I've reinstalled the software several times and tried installing the older drivers. Nothing helped.

 

I'm running a Windows 10 tablet. No android or Mac software present.

 

I'd appreciate any troubleshooting tips.

 

Bob

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 27, 2017

Hi rvwaal,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team

  • Carlossr's avatar
    Carlossr
    Tutor
    Oct 26, 2017
    Exactly the same behavior. Win 7. Sw and fe updated.
    Thanks
  • myryde77's avatar
    myryde77
    Star
    Nov 14, 2017

    Hi Dexter,

     

    Could you send me the same message?  I am having the same issue as rvwaal.  Updated the readyshare vault and installed the genie now when i hit backup in readyshare vault it gives the error attached.  I have uninstalled and reinstalled several times.  My previous version was working but not backing everything up it was supposed to so i updated and now this.

     

    Thanks,

     

    Doug

    • rvwaal's avatar
      rvwaal
      Guide
      Nov 14, 2017

      Hi all,

      I'm still looking for a solution.  The latest software update helped some, but did not solve the issue.  Netgear has to stop marketing features that do not work.  An online search indicated that these software issues and workarounds have been around for years.  Next router will not be a Netgear.

       

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Nov 14, 2017

         

        Your first message said: "it genie timeline crashes".

         

        I have no idea what that means.

         

        How are you opening "Netgear Readyshare Vault"?

         

        Desktop (PC/Mac) Genie?

         

        Desktop app?

         

        Browser interface?