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Forum Discussion

DeniseZ's avatar
DeniseZ
Follower
Jul 29, 2015

Netgear Genie Crashes

I have had no problem accessing the router through the browser.  However, I wanted parental controls so downloaded the Netgear Genie app to my laptop.  Each time I open it, it stops working almost im...
Genie
dmowbray's avatar
dmowbray
Aspirant
Oct 08, 2015

Genie has been working fine on my Lenovo Carbon XI even after I upgraded to Windows 10 from 7. Today (9 Oct 2015) Genie informed me that an update was available -- it even said the update added Windows 10 compatibility. Well guess what. Now the program crashes on start every time. I get the message "Genie has stopped working, Windows is looking for a solution". Anyone know if there is a way to roll back to the previous, NOT IMPROVED FOR WINDOWS 10 verision, so I can run it on Windows 10?

 

Cheers

David

    • dmowbray's avatar
      dmowbray
      Aspirant
      Oct 09, 2015

      Thanks for this information. I have installed the older version and it is working again.

       

      David

    • acron1's avatar
      acron1
      Aspirant
      Oct 25, 2015

      The link doesn't work(file not found) and Genie continues to carsch upon start....

    • TPEvans's avatar
      TPEvans
      Aspirant
      Dec 17, 2015

      Your link no longer provides access to the file of the older version of Genie.  I just bought my first Netgear router excited about the better performance and have had nothing but problems!  I installed Genie 2.4.18 and it crashes as soon as I open it.  This is a new computer running Windows 10 and a new router I just purchased AC1900 Model R7000.  Please help.