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Forum Discussion

SnuggleBuddy's avatar
SnuggleBuddy
Tutor
Oct 22, 2017
Solved

Netgear Genie for Mac Installer can not be opened

I am running Mac OS 10.11.6. I'm running Netgear Genie version Version 2.4.22 for Mac OS. There is an Genie update available, 2.4.26, though when I download it, it won't install and I get a pop up sta...
  • Retired_Member's avatar
    Retired_Member
    Oct 26, 2017

    I have the same problem. The downloaded install image for Genie version 2.4.26 is formatted in APFS format. It won't install on any older version of Mac OS than High Sierra, so the update description saying that 'minimum Mac OS version is 10.7.5' is wrong. 

kdruffel's avatar
kdruffel
Aspirant
Nov 02, 2017

Hoping Netgear will see these posts and fix the file!!

Retired_Member's avatar
Retired_Member
Nov 03, 2017

I doubt technical NETGEAR staff are visiting these forums. They most likely have a contractor company doing the moderation. It's popular with companies creating these types of forums where the users help each other, giving the illusion that you receive direct technical support from the company without paying for it.